Getting information & advice
- Before you write, phone or ask for information, think carefully about
exactly what you need to know.
- Don’t be overlong in your explanation, keep to the most important
details.
- If you are telephoning, you will probably first speak to a receptionist
who may not be able to answer your question. Explain that you’d
like to talk to someone about…(name the subject), and you should
be put through. If they can’t help, they may be able to give you
the name of someone who can.
- It sometimes helps to put a few key words down on paper to remind
you of what you want to say. You may also need a pen and paper to make
a note of what you are told.
- It’s a good idea to ask who you are talking to so, if you write
or phone again, you know the name of the person you first spoke to.
The following names and details are arranged according to the chapters in the main part of the book and are just a few of the many organisations that can help with the whole range of law-related problems.
General -
Childline
Address: Freepost NATN 1111, London E1 6BR
Childline offers a free 24hr helpline for any child in danger or distress, tel 0800 1111, also free on most mobile networks. If you live away from home (eg in a foster or care home, or at boarding school) there is a special helpline, tel 0800 88 44 44, open 3.30pm-9.30pm, weekdays, and 2.00pm-8.00pm, weekends. www.donthideit.com gives more online help and life stories.
Tel: 0800 1111
Web: www.childline.org.uk
Children’s Legal Centre
Address: University of Essex, Wivenhoe Park, Colchester, Essex CO4 3S
The Centre offers advice about how to deal with conflict in schools and LEAs on matters such as bullying and exclusion.
Tel: 0800 783 2187 for immediate advice and guidance. The child law advice line is 0845 120 2948 (both Mon-Fri, 9.00 am to 5.00 pm)
Web: www.childrenslegalcentre.com
Citizens Advice Bureau
The CAB, as it is usually known, gives free, confidential and independent information and advice on all kinds of problems. You can enquire by phone or at one of their offices in most towns and cities. For your nearest CAB, see the local phone book. Also see the advice website (below) for information on a wide range of many topics, available in several languages.
Web: www.nacab.org.uk and for advice www.adviceguide.org.uk
Community Legal Advice
Directgov
Provides free information on legal services to those eligible for legal aid (eg on low income &/or benefits).
Tel: 0845 345 4 345 (Mon-Fri, 9.00 am to 6.30 pm).
Web: www.clsdirect.org.uk.
This website provides details on a wide range of subjects, including law, employment, education, benefits, and driving - plus details of public services, local and national government.
Web: www.direct.gov.uk
Disability Law Services
Address: Ground Floor, 39-45 Cavell Street, London E1 2BP
Free legal advice for disabled people on disability discrimination, benefits, education, employment, consumer issues, and community care, open Mon-Fri, 10.00am-1.00pm, 2.00pm-5.00pm.
Tel: 020 7791 9800/9821
Email: advice@dls.org.uk
Web: www.dls.org.uk
Free Representation Unit
Address: 6th floor, 289-293 High Holborn, London WC1V 7HZ
This is a network of barristers and law students who will represent clients without charge at social security and employment tribunals. They only take cases referred to them by some solicitors, law centres and CABs, principally in the London area. Please do not call direct.
Web: www.freerepresentationunit.org.uk
Law Centres Federation
Address: 293-299 Kentish Town Road, London NW5 2TJ.
The website gives the name and address of your nearest Law Centre where free or low cost legal advice on a range of topics can be obtained.
Tel: 020 7428 4400
Email: info@lawcentres.org.uk
Web: www.lawcentres.org.uk
Law Society
Address: 113 Chancery Lane, London WC2A 1PL
Tel: 020 7242 1222
Email: enquiries@lawsociety.org.uk
The website does not give legal advice, but does provide information on finding and using a solicitor and how to complain if you are dissatisfied with a solicitor’s standard of service.
Web: www.lawsociety.org.uk
Liberty
Address: 21 Tabard Street, London SE1 4LA
Tel: 020 7403 3888.
A campaigning organisation dealing mainly with human rights rather than general legal matters. The legal advice line is open on Mon and Thurs, 6.30pm-8.30pm, Wed 12.30pm-2.30pm, tel 0845 123 2307, www.liberty-human-rights.org.uk
Liberty's other website, www.yourrights.org.uk, provides further information on human rights and the law, written for those with no specialist legal knowledge.
National Youth Agency
Address: Eastgate House, 19-23 Humberstone Road, Leicester LE5 3GJ,
The NYA supports youth workers and young people’s personal and social development.
Tel: 0116 242 7350,
Email: nya@nya.org.uk.
Web: www.nya.org.uk
See also www.youthinformation.com, a large database with further information about many of the topics covered in this website.
The Ombudsman
If you have a problem with your local authority, a government department, the health service, an insurance company, a bank or building society or a legal service, and are not happy with how your complaint has been dealt with, you can refer your case to the relevant Ombudsman. You must first, however, have done everything you can to sort things out yourself with the person or organisation concerned. Your local CAB can explain how to submit a complaint, or you can find the Ombudsman you require from the British and Irish Ombudsman Association, www.bioa.org.uk. If the Ombudsman decides your complaint is reasonable, the department or organisation responsible will be asked to do something about it - which might mean that you get an apology or compensation. New procedures may also be put into place to make sure the same thing doesn’t happen again.
Youth Access
Address: 1-2 Taylor's Yard, 67 Alderbrook Road, London SW12 8AD
If you have a problem of any kind you would like to discuss confidentially, Youth Access can put you in touch with someone locally who may be able to help. There is no charge for their service. You can identify your local Youth Access agency via “Directory of Services” through the Youth Access website.
Tel: 020 8772 9900
Email: admin@youthaccess.org.uk.
Web: www.youthaccess.org.uk.
Sex, contraception, pregnancy and abortion
AFLaGA
Address: BCM Box 8431, London WC1N 3XX
Can give advice and support to serving and ex-serving members of the armed forces who are lesbian or gay. The helpline operates Wed 7.00-9.00pm & Sun 9.00am-7.00pm, but messages can also be left outside this time.
Helpline Tel: 0870 740 775
Web: www.aflaga.org.uk
The website www.proud2serve.net is an additional resource for those who want to find out more about the background to being gay in the military, and the military and civil law which covers it.
British Agencies for Adoption and Fostering
Address: Saffron House, 6-10 Kirby Street, London, EC1N 8TS
Offers advice and information on adoption and fostering and can put you in touch with an office near you.
Tel: 020 7421 2600
Web: www.baaf.org.uk
British Pregnancy and Advisory Service
Address: 4th floor, Amec House, Timothy's Bridge Road, Stratford-upon-Avon, CV37 9B
Has over 40 centres nationwide able to provide pregnancy tests, consultation and emergency contraception, and to undertake abortions. BPAS’s Actionline operates Mon-Fri 8.00am-9.00pm, Saturday 8.30am-6.00pm, Sunday, 9.30am-2.30pm.
Tel: 0870 365 5050 or 08457 30 40 30 (Actionline)
Web: www.bpas.org
Brook Advisory Centres
Address: 421 Highgate Studios, 53-79 Highgate Road, London NW5 1TL,
offer free and confidential advice and counselling on sex and contraception for young people under 25, covering the whole of the UK. An advice line is open Mon- Fri 9.00am-5.00pm, tel 0800 0185 023. There are 17 Brook centres in England and Wales, see website for addresses. There is a 24-hour helpline on sexual health, tel 020 7950 7700. If you are 19 or under, you can call Sexwise (www.ruthinking.co.uk) from 7.00am-12 midnight (daily) on 0800 28 29 30, anonymity guaranteed. Alternative telephone helplines are offered outside these hours.
Tel: 020 7284 6040
Web: www.brook.org.uk.
FPA
Address: 50 Featherstone Street, London EC1Y 8QU, tel 020 7608 5240, provides detailed information on contraception and sexual health. A helpline is open Mon-Fri 9.00am-6.00pm, tel 0845 122 8690. A 24-hour sexual health helpline is available for information on HIV, AIDS, local clinics & support services, tel 0800 567 123.
FPA services in Wales are available from Canton House, 435-451 Cowbridge Road East, Cardiff CF5 1JH, tel 029 2064 4034.
Tel: 020 7608 5240 or 0845 122 8690
Web: www.fpa.org.uk.
Marie Stopes International UK
Address: 1 Conway Street , Fitzroy Square, London W1T 6LP, tel 020 7636 6200, offers information on contraception, abortion, sexual health & other services. For appointments, details of UK centres & information leaflets, tel 0845 300 8090 (24hr).
Tel: 020 7636 6200 or 0845 300 8090
Web: www.mariestopes.org.uk.
Stonewall
Address: Tower Building, York Road, London SE1 7NX
offers information and advice for lesbians, gay men and bisexuals,
Tel: 020 7593 1850
In Wales, tel 01248 370082 (Bangor) or 029 2023 7744 (Cardiff).
Email: info@stonewall.org.uk
Web: www.stonewall.org.uk
Avert
Address: 4 Brighton Road, Horsham, West Sussex, RH13 5BA
An international HIV and AIDS charity based in the UK, providing education and information to communities throughout the world including the UK. The website gives details of local UK community organisations where direct advice and help is available.
Tel: 01403 210202
Web: www.avert.org/aidsuk.htm
National AIDS Helpline
A 24hr freephone service, staffed by advisors who can deal with questions on sex, drugs or relationships. Welsh and other language options are available.
Tel: 0800 567 123
NAZ Project London
Address: Palingswick House, 241 King Street, London W6 9LP
Provides advice & support on HIV, AIDS & sexual health, targeted at black & minority ethnic communities in London.
Tel: 020 8741 1879
Email: naz@naz.org.uk
Web: www.naz.org.uk
Positively Women
Address: 347-349 City Road, London EC1V 1LR
Provides practical and emotional support for women with HIV and AIDS, and their families, Mon-Fri 10.00am-1.00pm, 2.00pm-4.00pm.
Tel: 020 7713 0444, helpline: 020 7713 1020 (helpline will call you back free of charge)
Web: www.positivelywomen.org.uk
Terrence Higgins Trust
Address: 314-320 Gray’s Inn Road, London WC1X 8DP
Provides support and information for people affected with and by HIV and AIDS.
For the THT Direct helpline: 0845 1221 200, Mon-Fri 10.00am-10.00pm, Sat-Sun 12noon-6.00pm
Email: info@tht.org.uk
Web: www.tht.org.uk for your nearest genito-urinary clinic.
Tel: 020 7812 1600
In Wales
Tel free Helpline: 0800 074 3445
Email: info.cymru@tht.org.uk.
Alcohol Concern
Address: 64 Leman Street, London E1 8EU.
Provides information but not advice, on alcohol problems.
Tel: 020 7264 0510
Web: www.alcoholconcern.org.uk.
Drinkline
A 24-hour confidential advice and helpline for those with drink-related concerns.
Tel: 0800 917 82 82
Drugaid (Wales)
Address: MIDAS, 2nd Floor, Oldway House, Castle St, Merthyr Tydfil, Mid Glamorgan, CD47 8UX and also 16 Clive St, Caerphilly, Mid Glamorgan, CF83 1JQ.
Offers counselling, support and information for drug and alcohol users, their friends and family in South Wales.
Tel: 029 2086 8675 (for alcohol related concerns) or 08700 600 310 (for drug related concerns).
Web: www.drugaidcymru.com
DrugScope
Address: 40 Bermondsey Street , London, SE1 3UD
Telephone 020 7940 7500 for information about drug advice agencies in your area. In Wales there is a 24 hour, free bilingual drugs & alcohol helpline, tel 0800 6 33 55 88.
Tel: 020 7940 7500
Web: www.drugscope.org.uk
FRANK
A website and 24-hour free confidential helpline providing advice and information on all types of drug taking for drug users, their family and friends.
Tel: 0800 77 66 00
Email: frank@talktofrank.com
Web: www.talktofrank.com
Narcotics Anonymous (NA)
Operates a 24-hour, 7-day confidential helpline, for those trying to recover from addiction, their friends and family. The website details many local NA groups.
Tel: 0845 373 3366
Web: www.ukna.org
Release
Address: 388 Old Street, London EC1V 9LT
For information & legal advice on drug-related problems, the law & human rights. The helpline, tel 0845 4500 215, is open Mon-Fri 11.00am-1.00pm, 2.00pm-4.00pm.
Tel: 0845 4500 215
Email: info@release.org.uk
Web: www.release.org.uk
Community Health Councils in Wales give advice to anyone who feels they have a complaint about any aspect of the health services. Under ‘C’ in the phone book.
MIND
Address: Granta House, 15-19 Broadway, London E15 4BQ
The leading mental health charity in England and Wales, able to provide information on all aspects of mental health. Infoline operates Mon-Fri 9.15am-5.15pm.
Tel: Tel: 020 8519 2122 or 0845 766 0163 (Infoline)
Or in Wales
Mind Cymru, 3rd Floor, Quebec House, Castlebridge, 5-19 Cowbridge Road East, Cardiff CF11 9AB
Tel: 029 2039 5123.
Web: www.mind.org.uk.
NHS Direct
A 24hr helpline providing confidential advice to anyone concerned about their health, or with questions about any aspect of the Health Service.
Tel: 0845 4647
Web: www.nhsdirect.nhs.uk
Samaritans
Will talk to anyone feeling desperate, lonely or suicidal. You can say what you like, you need not give your name; it’s entirely confidential. They can be reached by phone at any time, every day of the year. For your local branch, use the website or look under ‘S’ in the phone book. Many offer drop-in personal support.
Tel: 08457 90 90 90 (central number)
E-mail: jo@samaritans.org
Web: www.samaritans.org
Sane
Address: 1st Floor, Cityside House, 40 Adler Street, London E1 1EE
able to provide information and advice to anyone (including friends and family) suffering mental health problems. They can also put you in touch with support available in your local area. A helpline operates 1.00pm-11.00pm, every day of the year, tel 0845 767 8000
Tel: 020 7375 1002
Web: www.sane.org.uk
Personal safety
Equality & Human Rights Commission
Address: 3 More London, Riverside, Tooley Street, London, SE1 2RG
Tel: 020 3117 0235
Formed by the merger of the Commission for Racial Equality, the Disability Rights Commission & the Equal Opportunities Commission.
The helplines give information & guidance on discrimination & human rights issues.
In England tel 08457 622 633 (for disability issues), Mon, Tues, Thurs, Fri, 9.00am-5.00pm, Wed, 9.00am-8.00pm; or 0845 604 6610 (for race, age, gender, sexual orientation, religion, belief & human rights), Mon-Fri, 9.00am-5.00pm.
In Wales, tel 0845 604 8810, Mon-Fri, 9.00am-5.00pm.
Web: www.equalityhumanrights.co.uk
Kidscape
Address: 2 Grosvenor Gardens, London SW1W 0DH
Provides free information and advice to children, their parents/carers and those who work with them, on keeping safe, including bullying and abuse. The telephone helpline is open Mon-Fri 10.00am-4.00pm.
Tel: 020 7730 3300 or 08451 205 204 (helpline)
Web: www.kidscape.org.uk
Rape Crisis ( England and Wales)
Runs Rape Crisis Support Groups, located throughout Britain, offering free and confidential advice to any woman or girl who has been raped or sexually assaulted. These groups also provide information on support agencies for men. Details of your local centre are provided on the website or by email.
E-mail: info@rapecrisis.co.uk
Web: www.rapecrisis.co.uk
Survivors UK
Address: 12A Evelyn Court, Grinstead Road, London, SE8 5AD
A helpline, Tues and Thurs 7.00pm-10.00pm, gives advice and information to men who are victims of sexual violence or abuse.
Tel: 020 8691 8236, or helpline, 0845 122 1201
E-mail: info@survivorsuk.org.uk
Web: www.survivorsuk.org.uk
Suzy Lamplugh Trust
Address: National Centre for Personal Safety, Hampton House, 20 Albert Embankment, London SE1 7TJ
Gives practical information, guidance, training and resources on personal safety in all situations, 9.00am-5.00pm, Mon-Fri.
Tel: 020 7091 0014
E-mail: info@suzylamplugh.org
Web: www.suzylamplugh.org or the Trust's website aimed at young people is at www.livelifesafe.org.uk
Victims and compensation
The Court Service
Address: The Customer Service Unit, The Court Service, Clive House, Petty France, London SW1H 9EX
Publishes information for victims of crime and details of local courts.
Tel: 020 7189 2000 or 0845 456 8770
E-mail: customerserviceshq@courtservice.gsi.gov.uk
Web: www.hmcourts-service.gov.uk
Criminal Injuries Compensation Authority
Address: Tay House, 300 Bath Street, Glasgow, G2 4LN
Tel: 0141 331 2726
Provides compensation for victims of crimes of violence. Information and application forms are available by post or telephone, tel 0800 358 3601 (Mon-Fri 9.00am-8.00pm, Sat 10.00am-6.00pm) or via the website.
Tel: 0800 358 3601
Web: www.cica.gov.uk
Victim Support
Address: Cranmer House, 39 Brixton Road, London SW9 6DZ
Runs a helpline providing support to people who have been victims of, or witnesses to, a crime.
Tel: 020 7735 9166 or 0845 30 30 900 (helpline, open Mon-Fri 9.00am-9.00pm, Sat-Sun 9.00am-7.00pm & 9.00am-5.00pm bank holidays)
Victim Support Wales
Address: 1a Victoria Park Road, Cardiff, CF5 1EZ.
Tel: 02920 56 90 59
Web: www.victimsupport.com.
Advisory Centre for Education (ACE)
Address: Unit 1c Aberdeen Studios, 22 Highbury Grove, London N5 2DQ
An independent advice centre for parents, offering information and free telephone advice on many subjects including exclusion, bullying, special educational needs and school admission. Mon-Fri 2.00pm-5.00pm.
Tel: 0808 800 5793 (general information) or 020 7704 9822 (exclusion information line, open 24 hours)
Web: www.ace-ed.org.uk
Children’s Legal Centre
Address: University of Essex, Wivenhoe Park, Colchester, Essex CO4 3SQ
Offers information on education law, Mon-Fri,9.00am-5.00pm.
Tel: 0845 120 2948
Web: www.childrenslegalcentre.com
Department for Children, Schools and Families
Address: Sanctuary Buildings, Great Smith Street, London, SW1P 3BT.
Public Enquiry Unit, Mon-Fri, 9.00am-5.00pm, for information about legal & other aspects of education.
Tel: 0870 000 2288
Web: www.dfes.gov.uk
Education Otherwise
Address: PO Box 325, Kings Lynn PE34 3XW
Provides information and advice for people choosing to educate their children out of school.
Tel: 0845 478 6345
Web: www.education-otherwise.org
Independent Schools Council
Address: St Vincent House, 30 Orange Street, London, WC2H 7HH
For information on education in the independent sector.
Tel: 020 7766 7070
Web: www.isc.co.uk
ACAS
Address: Brandon House, 180 Borough High Street, London SE1 1LW
ACAS (the Advisory, Conciliation and Arbitration Service) runs a helpline giving information on a wide range of employment issues. Mon-Fri 8.00am-6.00pm. Details of regional offices given on website.
Tel: 08457 47 47 47
Textphone: 08456 06 16 00
Web: www.acas.org.uk
Equality and Human Rights Commission
Address: 3 More London, Riverside, Tooley Street, London, SE1 2RG
Formed by the merger of the Commission for Racial Equality, the Disability Rights Commission & the Equal Opportunities Commission. The helplines give information & guidance on discrimination & human rights issues.
In England:
Tel: 020 3117 0235
Helpline Tel: 08457 622 633 (for disability issues), Mon, Tues, Thurs, Fri, 9.00am-5.00pm, Wed, 9.00am-8.00pm.
Helpline Tel: 0845 604 6610 (for race, age, gender, sexual orientation, religion, belief & human rights), Mon-Fri, 9.00am-5.00pm; in Wales, tel 0845 604 8810, Mon-Fri, 9.00am-5.00pm.
in Wales
Address: Capital Tower, Greyfriars Road, Cardiff, CF10 3AG
Tel: 0845 604 8810
Web: www.equalityhumanrights.com
Department for Children, Schools and Families
Contact the Public Enquiry Unit for information on legal and other aspects of education.
Tel: 0870 000 2288
Web: www.dfes.gov.uk
Health and Safety Executive (HSE)
Address: Rose Court, 2 Southwark Bridge, London, SE1 9HS
HSE is responsible for checking health and safety at work throughout England and Wales. They can send information explaining the law and can tell you whom to contact if you have a health and safety problem. The HSE Infoline is open Mon-Fri, 8.30am-5.00pm.
Tel: 0845 345 0055
Web: www.hse.gov.uk
The National Minimum Wage Helpline
Address: BP7102,Norham House, Benton Park View, Newcastle-upon-Tyne, NE98 1ZZ
Provides information about the National Minimum Wage for people of all ages. Can also be used to make a complaint about an employer who is suspected of not paying the minimum wage.
Tel: 0845 6000 678 (Mon-Fri, 9.00am-5.00pm)
Web: www.hmrc.gov.uk/nmw
Association of British Insurers
Address: Consumer Information Dept., 51 Gresham Street, London EC2V 7HQ
For leaflets and further information on insurance, also downloadable from the website.
Tel: 020 7600 3333
E-mail: info@abi.org.uk
Web: www.abi.org.uk
Benefits
Information is available from your local Jobcentre Plus office, listed in the phone book, and from the websites, providing downloadable leaflets on benefits, and details of freephone helplines on many topics.
Web: www.dwp.gov.uk and www.jobcentreplus.gov.uk.
Consumerdirect
A telephone and online consumer advice service, providing information on consumer problems, legal rights and how to complain. Mon-Fri, 8.30am-6.30pm, Sat 9.00am-1.00pm. (For Welsh language service, tel 08454 04 05 05.)
Tel: 0845 04 05 06
Web: www.consumerdirect.gov.uk
For free information leaflets and general enquiries contact any HMRC enquiry centre. For a self-assessment form and supporting information, tel 0845 9000 404, 8.00am-10.00pm every day, including weekends and bank holidays. If you are not a taxpayer and want to claim back any tax paid on deposits (bank, building society etc), tel 0845 077 6543 during the same hours.
Tel: 0845 9000 404
Web: www.hmrc.gov.uk
National Debtline
Address: Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham, B16 8TP
For confidential help with debt problems and advice pack. Infoline Mon-Fri 9.00am-9.00pm, Sat 9.30am-1.00pm.
Tel: (free) 0808 8084000
E-mail: advice@nationaldebtline.co.uk
Web: www.nationaldebtline.co.uk
PhonepayPlus
Regulates premium rate telecom services.
Web: www.phonepayplus.org.uk
Trading Standards
These offices are in almost every town and city and give free advice on a wide range of consumer problems. The address of your local office will be in the phone book, under ‘T’, or available from your local county or borough council. Leaflets on a wide range of consumer matters are available on line, or can be ordered from this site.
Web: www.tradingstandards.org.uk
British Association for Adoption and Fostering
Address: Saffron House, 6-10 Kirby Street, London, EC1N 8TS
Offers advice and information on adoption and fostering and can put you in touch with an office near you. (In Wales: 7 Cleeve House, Lambourne Crescent, Cardiff, CF14 5GP, tel 029 2076 1155, and 19 Bedford Street, Rhyl, LL1 1SY, tel 01745 336 336.)
Tel: 020 7421 2600
Web: www.baaf.org.uk
Cafcass (Children and Family Court Advisory and Support Service)
Address: 8th Floor, South Quay Plaza 3, 189 Marsh Wall, London E14 9SH, with regional offices throughout the UK. Cafcass looks after the interests of children involved in family proceedings, ie divorce, adoption, care or supervision.
Tel: 020 7510 7000
Web: www.cafcass.gov.uk
Carers UK
Address: 32-36 Loman Street , Southwark, London, SE1 0EE
Looks after the interests of all carers, including young people. For personal help telephone the Carersline Wed and Thurs, 10.00am-12noon, 2.00pm-4.00pm.
Tel: 020 7922 8000
Web: www.carersuk.org
Or in Wales (Carers Wales)
Address: River House, Ynysbridge Court, Gwaelod y Garth, Cardiff, CF15 9SS
look after the interests of all carers, including young people. For personal help, telephone Carersline 0808 808 7777 (free), Wed and Thurs, 10.00am-12noon, 2.00pm-4.00pm.
Tel: 029 2081 1370
Web: www.carerswales.org
Childline
Address: Freepost NATN 1111, London E1 6BR
Childline offers a free 24hr helpline for any child in danger or distress. If you live away from home (eg in a foster or care home, or at boarding school) there is a special helpline, open 3.30pm-9.30pm, weekdays, and 2.00pm-8.00pm, weekends.
Tel: (free) 0800 1111; also free on most mobile networks. www.donthideit.com gives more online help and life stories.
Tel: (free) for those living away from home 0800 88 44 44
Web: www.childline.org.uk
Kidscape
Address: 2 Grosvenor Gardens, London SW1W 0DH
Provides free information and advice to children, their parents/carers and those who work with them, on keeping safe, including bullying and abuse. A helpline is open Mon-Fri 10.00am-4.00pm.
Tel: 020 7730 3300 or 08451 205 204 (helpline)
Web: www.kidscape.org.uk
Law Society Children Panel
The Law Society website has a list of solicitors who can advise and represent you in matters concerning parental and other family relationships.
Web: www.lawsociety.org.uk
Message Home Helpline
A confidential service allowing someone who has run away from home to leave a message for family and friends to let them know they are alive and well. The Runaway Helpline is a national confidential service for anyone who has run away from home or care, or has been forced to leave home.
Tel: Message Home service (free) 0808 800 7070 (under 18s) or (also free) 0800 700740 (over 18s).
E-mail: messagehome@missingpeople.org.uk or runawayhelpline@missingpeople.org.uk
Web: www.missingpeople.org.uk and www.runawayhelpline.org.uk (FAQs answered and further information)
National Council for One-Parent Families/Gingerbread
Address: 255 Kentish Town Road, London NW5 2LX
provides free information for lone parents on many subjects including benefits, tax, education, childcare, holidays, legal rights and divorce. A lone-parent helpline is open Mon, Tue, Thu, Fri, 9.00am-5.00pm, Wed 9.00am-8.00pm, tel 0800 018 5026.
Tel: 020 7428 5400
Web: www.oneparentfamilies.org.uk
National Missing People Helpline
Provides help, information and advice to families of missing people. Phone the same number if you have information about a missing or unidentified person.
Tel: 0500 700 700 (free, 24 hrs)
Web: www.missingpeople.org.uk
National Society for the Prevention of Cruelty to Children (NSPCC)
Address: Weston House, 42 Curtain Road, London EC2A 3NH
Runs a free 24hr child protection helpline for children and young people, parents and anyone concerned about young people at risk.
Tel: 020 7825 2500 or 0808 800 5000 (free helpline, 24 hrs)
Web: www.nspcc.org.uk
Or in Wales
Tel: 0808 100 2524 (free helpline, 24 hrs)
NORCAP
Address: 112 Church Road, Wheatley, Oxfordshire OX33 1LU
Provides advice and support for adopted people and their birth relatives who wish to get in touch. Open Mon, 10.00am-1.00 pm, 1.30pm-4.30pm, 5.00pm-7.30pm, Tues, Weds and Fri, 10.00am-1.00pm, 1.30pm-4.30pm. Thurs, 12 noon-4.30pm.
Tel: 01865 875 000
E-mail: enquiries@norcap.org.uk
Web: www.norcap.org.uk
Parentline Plus
Address: 520 Highgate Studios, 53-79 Highgate Road, London, NW5 1TL
Acts mainly as a service for parents, but will also provide information and support for families.
Tel: 020 7284 5500 or 0808 800 2222 (free 24-hr helpline)
Web: www.parentlineplus.org.uk
Rights of Women
Address: 52-54 Featherstone Street, London EC1Y 8RT
is a voluntary women's organisation which provides free advice to women on their legal rights, including family law, domestic and sexual violence and discrimination issues. The legal advice line, tel 020 7251 6577, is open Tue, Wed, Thurs, 2.00pm-4.00pm and 7.00pm-9.00pm, and Fri 12noon-2.00pm. A Sexual Violence Legal Advice Line, tel 020 7251 8887 is open Mon 11.00am-1.00pm, and Tue 10.00am-12noon,
Web: www.rightsofwomen.org.uk
Runaway
provides a free helpline, for young people under 18 who have run away or been forced to leave home or care.
Tel: 0808 800 70 70
E-mail: runawayhelpline@missingpeople.org.uk
Web: www.missingpeople.org.uk
Women’s Aid
Address: PO Box 391, Bristol, BS99 7WS
gives information, support and advice for women experiencing domestic violence in the home.
Tel: 0117 944 44 111 or 0808 20 00 247 (24 hour helpline)
E-mail: helpline@womensaid.org.uk
Web: www.womensaid.org.uk
The website, www.thehideout.org.uk, provides practical help for young people who are witnessing or experiencing domestic violence.
Centrepoint
Address: Central House, 25 Camperdown Street, London, E1 8DZ
Provides a range of services including emergency night shelters and short stay hostels. Helpline operates Mon-Fri 9.00am-5.30pm. The website gives a great deal of help and advice on finding emergency accommodation.
Tel: 0845 466 3400
Web: www.centrepoint.org.uk
The Foyer Federation
Address: 3rd floor, 5-9 Hatton Wall, London EC1N 8HX
A UK-wide youth homeless charity providing accommodation, education and training opportunities for young people with housing needs.
Tel: 020 7430 2212
E-mail: federation@foyer.net
Web: www.foyer.net
Shelter
Address: 88 Old Street, London EC1V 9HU
Campaigns to improve the housing conditions and rights of private tenants. Shelter also has a network of housing aid centres across the country and runs a national housing helpline
Tel: 0845 458 4590 or 0808 800 4444 (free 24 national housing helpline)
Web: www.shelter.org.uk
Citizencard
Address: PO Box 3582, Chester, CH1 9HY
Can provide photo-ID card and proof of age. Application forms are available from the website, the address above, supermarkets, post offices, off-licences or newsagents.
Web: www.citizencard.net
Countryside access
Web: For information on access to land in England, see www.countrysideaccess.gov.uk.
For Wales, see the Countryside Council for Wales, www.ccw.gov.uk.
Environment Agency
Has offices around the country, and operates a free 24hr emergency phone line on which you can report any environmental incident. For information about flooding in your area, contact the Floodline.
Tel: 08708 506 506 (general enquiries), 0845 988 1188 (floodline) or 0800 80 70 60 (24 hr emergency line).
Web: www.environment-agency.gov.uk
Royal Society for the Prevention of Cruelty to Animals (RSPCA)
Address: The RSPCA Enquiries Service, Wilberforce Way, Southwater, Horsham, West Sussex RH13 9RS
Run a 24hr emergency cruelty and advice line for people who wish to report an animal in distress. For general information Mon-Fri 9.00am-5.00pm.
Tel: 0300 1234 5555 (general information), or 0300 1234 999 (24hr emergency line)
Web: www.rspca.org.uk
Royal Society for Protection of Birds (RSPB), UK HQ
Address: The Lodge, Potton Road, Sandy, Bedfordshire, SG19 2DL
For advice on protected birds. (For advice on sick or injured birds contact the RSPCA, above.)
Tel: 01767 680551
Web: www.rspb.org.uk
Or in Wales,
Address: Sutherland House, Castlebridge, Cowbridge Road East, Cardiff, CF11 9AB
Tel: 02920 353000
ABTA (The Association of British Travel Agents)
Address: 68-71 Newman Street, London W1T 3AH
For information and advice over problems with package holidays.
Tel: 020 7637 2444 (advice line, Mon-Fri, 9.00am-5.30pm)
Web: www.abta.com
Department of Transport
For information on motoring and transport law.
Address: The Enquiry Service, Dept for Transport, Great Minster House, 76 Marsham Street, London, SW1P 4DR
Tel: 020 7944 8300 (Mon-Fri 8.30am-5.30pm)
Web: www.dft.gov.uk
Driving Standards Agency
Address: Stanley House, 56 Talbot Street, Nottingham NG1 5GU
for information on driving tests for cars and compulsory basic training for motorcyclists. To book a theory test, tel 0300 200 1122 (Welsh speakers, tel 0300 200 1133), Mon-Fri, 8.00am-6.00pm, write to DSA Customer Services, PO Box 381, Salford, M50 3UW, or book online at the DSA website.
For a practical test, telephone the same numbers as above, or write to DSA, PO Box 280, Newcastle-upon-Tyne, NE 99 1FP. You can also book online, or obtain a booking form from your driving school, or local test centre.
Tel: 0300 200 1122
Web: www.dsa.gov.uk
DVLA (Driver and Vehicle Licensing Agency)
Address: Swansea SA6 7JL
For enquiries about driving licences, tax discs or the registration details of a particular vehicle. For driver enquiries, tel 0870 240 0009, or write to Driver Customer Services at the address above. For vehicle enquiries, tel 0870 240 0010 or write to Vehicle Customer Services at the address above. Both lines open Mon-Fri, 8.00am-8.30pm, Sat, 8.00am-5.30pm.
Tel: 0870 240 0009 (driver enquiries) or 0870 240 0010 (vehicle enquiries).
Web: www.dvla.gov.uk
Euro<26 Card
Address:Youth Information Shop, Gateshead Youth Council, 12 Gladstone Terrace, Gateshead, Tyne and Wear, NE8 4DY
A card for those aged between 12 and 25, providing discount in over 100,000 outlets in more than 40 countries, including cinemas, concerts, festivals and travel. The cost is £7 for one year or £10 for 2 years. To order, write to or call the address above, or apply online.
Tel: 0191 490 1999
E-mail: euro26@nya.org.uk
Web: www.nya.org.uk/euro26
HM Revenue and Customs
For free information leaflets for travellers.
Tel: 0845 9000 404
Web: www.hmrc.gov.uk and click on travel information.Identity and Passport Service (IPS)
There are five regional offices in England and Wales (London, Durham, Liverpool, Peterborough and Newport). Contact details are given on the website and on passport application forms, available from the Post Office. For information on applying for a passport, fees, notice required etc, see the website or call the 24-hour Passport Adviceline 0870 521 0410.
Web: www.ips.gov.uk
National ExpressGroup plc
Address: 7 Triton Square, London NW1 3HG.
For information on coach, rail and local bus travel and cheap tickets for people aged 16-26 and those in full-time education. For telephone bookings, call 08717 818181, open every day 8.00am-8.00pm. There is also a disabled persons travel helpline.
Tel: 08717 818181 or 08717 818179 (disabled persons helpline)
Web: www.nationalexpress.com.
Royal Society for the Prevention of Accidents (RoSPA)
Address: Edgbaston Park, 353 Bristol Road, Birmingham B5 7ST
For information on all aspects of safety.
Tel: 0121 248 2000.
In Wales:
Address: 2nd Floor, 2 Cwrt-y-Park, Park Ty Glas, Cardiff Business Park, Llanishen, Cardiff CF14 5GH
Tel: 02920 250600.
E-mail: help@rospa.com
Web: www.rospa.com
ValidateUK
Address: Main House, Bishop’s Yard, Corbridge, Northumberland, NE45 5LB
Operates a national proof of age scheme. Mon-Fri, 9.00am-5.00pm. Cards cost £10.00. Application forms available by phone, post or downloadable from the website.
Tel: 01434 634996
Web: www.validateuk.co.uk.
Young Persons Railcard
Available to 16-25 year olds (and 26+ in full-time education) at a cost of £24 pa, providing a one-third discount on many UK rail journeys, and some bus and boat links. Apply at a staffed station, or rail-appointed travel agent, taking a passport-sized photograph and proof of age. Application forms downloadable from website, www.youngpersons-railcard.co.uk.
Citizens Advice Bureau (CAB)
These have trained staff who can give free legal advice and suggest solicitors able to deal with your particular problem. See General section for details.
Community Legal Service
Provides free information on legal services for those eligible for legal aid (eg on low income and/or benefits).
Tel: 0845 345 4 345
Web: www.clsdirect.org.uk
The Court Service
Address: Clive House, Petty France, London SW1H 9EX
Publishes the Courts’ Charter explaining how the court system works and what you can expect if you go to court as a defendant, plaintiff, witness or member of a jury. The Charter is available from your local court or Citizens Advice Bureau.
Tel: 020 7189 2000, or 0845 456 8770
Web: www.hmcourts-service.gov.uk
The Criminal Justice System online
Provides information about the criminal justice system in England and Wales for victims, witnesses, jurors, or those accused or convicted of a crime.
Web: www.cjsonline.gov.uk
Independent Police Complaints Commission (IPCC)
Address: 90 High Holborn, London WC1V 6BH or in Wales, Eastern Business Park, Wern Fawr Lane, St Mellons, Cardiff, CF3 5EA.
This is the official body overseeing complaints against the police. For information on how to make a complaint if you have witnessed or believe you have suffered police misconduct.
Tel: 08453 002 002 (press 2 at prompt) Mon-Fri, 9.00am-5.00pm.
Web: www.ipcc.gov.uk
Law, government and human rights
Political parties
Conservative Party
Address: 30 Millbank, London SW1P 4DPL
Tel: 020 7222 9000
Web: www.conservatives.com
in Wales
Address: 4 Pennline Road, Whitchurch, Cardiff, CF14 2XS
Tel: 029 2061 6031
Web: www.conservatives.com/wales
Green Party
Address: 1a Waterlow Road, London N19 5NJ
Tel: 020 7272 4474
Web: www.greenparty.org.uk
in Wales
Address: 40 Ewenny Road, Bridgend, CF31 3HR
Tel: 0845 458 1026
Web: www.walesgreenparty.org.uk
Labour Party
Address: 39 Victoria Street, London SW1H 0HA (address for correspondence Eldon House, Regent Centre, Newcastle-upon-Tyne, NE3 3PW)
Tel: 08705 900 200
Web: www.labour.org.uk
in Wales
Address: Transport House, 1 Cathedral Road, Cardiff, CF11 9HA,
Tel: 029 2087 7700
Web: www.welshlabour.org.uk
Liberal Democrats
Address: 4 Cowley St., London SW1P 3NB
Tel: 020 7222 7999
Web: www.libdems.org.uk
in Wales,
Address: Bayview House, 102 Bute Street, Cardiff Bay, Cardiff, CF10 5AD
Tel: 029 2031 3400
Web: www.welshlibdems.org.uk
Plaid Cymru, the Party of Wales
Address: Ty Gwynfor, 18 Park Grove, Cardiff CF10 3BN
Tel: 029 2064 6000
Web: www.plaidcymru.org
GeneralMinistry of Justice
Address: Selborne House, 54 Victoria Street, London SW1E 6QW
Has responsibility, among other things, for the administration of the Human Rights Act and produces a number of free guides to the Act.
Tel: 020 7210 1437
Web: www.justice.gov.uk/guidance/humanrights.htm
House of Commons Information Office
Address: House of Commons, London SW1A 0AA
A public information service on the working and proceedings of Parliament.
Tel: 020 7219 3000
Web: www.parliament.uk
A similar information service is offered by the House of Lords Information Office, House of Lords, London SW1A 0PW
Tel: 020 7219 3107
The Information Commissioner’s Office
Has responsibility for overseeing the workings of the Data Protection and Freedom of Information Acts. An ICO helpline is open during normal office hours.
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 01625 545 700 or 08456 30 60 60 (helpline)
Web: www.ico.gov.uk
Or in Wales,
Address: Cambrian Buildings, Mount Stuart Square, Cardiff, CF10 5FL
Tel: 029 2044 8044
The Council of Europe
Address: Avenue de L’Europe, 67075 Strasbourg Cedex, France
Works to find solutions to some of the problems facing European society.
Tel: +33(0)3 88 41 20 33
Web: www.coe.int.
European Commission
Address: 8 Storey's Gate, London SW1P 3AT
Will provide details of your nearest centre for information.
Tel: 020 7973 1992
Or in Wales,
Address: 2 Caspian Point, Caspian Way, Cardiff, CF10 4QQ
Tel: 029 2089 5020
Web: www.europe.org.uk/
European Parliament Information Office
Address: 2 Queen Anne’s Gate, London SW1H 9AA
Provides information about the European Parliament, its structures and activities, the European Commission, and information about the political groups in the Parliament, including your local MEPs.
Tel: 020 7227 4300
Web: www.europarl.org.uk.
Europe Direct
Is a European-wide service which can answer questions about the European Union. A freephone information service is open 8.00am-5.30pm, where you can speak in your own language.
Tel: 00800 67891011
Web: ec.europa.eu/europedirect
European Youth Forum (EYF)
Address: Rue Joseph II Straat 120, B-1000 Brussels
Represents youth organisations from all over Europe, channelling information and opinions between young people and decision-makers.
Tel: +32 2 230 64 90
Web: www.youthforum.org.
Organising Bureau of School Students Unions
Address: Rue de la Sablonniere 20,1000 Brussels, Belgium
OBESSU coordinates national organisations of school students.
Tel: +32(0) 264 72 390
Web: www.obessu.org.
